Refund policy

Refund & Return Policy

Important: No refunds or store credits will be issued until the returned item has been physically received by us. This ensures that all customers fulfill their purchase agreement before any refund is processed.

Return Window:
We have a 14-day return policy. You have 14 days after receiving your item to request a return.

Eligibility for Returns:
To be eligible, your item must:

  • Be in the same condition as received, unworn or unused

  • Have all original tags and packaging

  • Include your receipt or proof of purchase

Final Sale Items:
Some items are marked as final sale. As a courtesy, we may allow returns on final sale items at our discretion. In such cases, the above rules still apply: refunds will only be issued once we receive the returned item.

How to Start a Return:
Contact us at sasha.zinevych@gmail.com to request a return. Returns must be sent to:
370 Park Street, 210, Hackensack, NJ 07601

We’ll provide a return shipping label and instructions. Items returned without prior approval or without following these instructions will not be accepted.

Damages and Issues:
Inspect your order upon receipt. Contact us immediately if the item is defective, damaged, or incorrect so we can evaluate and resolve the issue.

Exceptions / Non-returnable Items:

  • Perishable goods (food, flowers, plants)

  • Custom or personalized items

  • Personal care goods (beauty products)

  • Hazardous, flammable, or gas-containing items

  • Sale items and gift cards

Exchanges:
The fastest way to get a new item is to return your current item (following the above rules) and make a separate purchase for the replacement.

European Union 14-Day Cooling-Off Period:
If shipping to the EU, you may cancel or return your order within 14 days for any reason, provided the item is in the same condition as received.

Refunds:
We will notify you once your return is received and inspected. If approved, refunds will be processed to your original payment method within 10 business days.

  • Items shipped but not delivered cannot be refunded.

  • If a package is unopened, you may mark it “Return to Sender” to avoid shipping fees.

  • Opened items can be returned for a refund at your expense.

  • Damaged items in transit require photographic proof.

Return Window
We have a 14-day return policy. You have 14 days from the date you receive your item to request a return.

Eligibility for Returns
To be eligible for a return:

  • The item must be in the same condition as when you received it — unworn or unused, with tags, and in its original packaging.

  • You must provide a receipt or proof of purchase.

How to Request a Return
To start a return, contact us at sasha.zinevych@gmail.com. Returns must be sent to:
370 Park Street, 210, Hackensack, NJ, 07601

Once your return is accepted, we’ll provide a prepaid return shipping label and instructions. Items returned without prior authorization will not be accepted.

Damages and Issues
Please inspect your order upon arrival. Contact us immediately if the item is:

  • Defective

  • Damaged

  • Incorrect

We will evaluate the issue and work to resolve it promptly.

Exceptions / Non-Returnable Items
Certain items cannot be returned, including:

  • Perishable goods (food, flowers, plants)

  • Custom or personalized products

  • Personal care items (beauty products)

  • Hazardous materials, flammable liquids, or gases

  • Sale items or gift cards

If you are unsure about a specific item, contact us before purchasing.

Exchanges
The fastest way to get a replacement is to return the original item (once accepted) and place a new order for the desired product.

Refunds
Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be issued to your original payment method within 10 business days. Please note your bank or credit card company may take additional time to process the refund.

Important Refund Guidelines:

  • Shipped but not delivered items: We do not automatically refund items in transit. If you wish to return, mark the package “Return to Sender” without opening it to avoid additional shipping fees.

  • Opened packages: Refunds are allowed for undamaged items, but you are responsible for return shipping costs.

  • Damaged items in transit: Provide extensive photographic proof to sasha.zinevych@gmail.com for verification.

  • Lost deliveries: If tracking shows “Delivered” but you did not receive the package, photographic evidence and documentation are required for claims.

Fraud Prevention and Chargeback Protection

  • We reserve the right to deny refunds if the returned item is not received or is damaged beyond its original condition.

  • All returns and refunds are documented through Shopify Admin, providing a clear audit trail for chargebacks or disputes.

  • Keeping photographic or video proof of products before shipment is strongly recommended to protect both parties.

Contact Us
For any questions about returns, refunds, or disputes, email sasha.zinevych@gmail.com.